Terms & Conditions

Customer Care

Aero Plus uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Aero Plus or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Aero Plus.
  

Aero Plus believes your privacy is of utmost importance. The following privacy policy applies to all Aero Plus users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Aero Plus at + 61 3 9696 1170.

In order to use the Aero Plus website, we may require information from you in order to process and deliver your request. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Aero Plus is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@aeroplus.com.au.

Changes to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@aeroplus.com.au.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Aero Plus uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@aeroplus.com.au.

Information that you provide Aero Plus with will only be used to process and deliver your order. Delivery details will only be passed on to our courier companys or third parties used to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Returns & Exchanges

Aero Plus aims to provide you with the best online shopping experience, and iffor any reason the items you have received arrive at their destination faulty or damaged, you must notify Aero Plus within 2 days of the delivery being signed for. You can contact Aero Plus by phone on + 61 3 9696 1170 or by email on info@aeroplus.com.au you will be issued a return number to include in your return parcel, returns methods will be given at the time of contact.

Purchases that you would like to exchange for a credit or refund will only be accepted under 7 days of receipt, past this time we will only issue a credit note.

Time limits will be extended for Christmas gifts please contact us at the time of purchase to notify us of this situation, info@aeroplus.om.au

Delivery costs (including postage and handling) are not refundable. The product(s) must be as new (unused and undamaged) and with their original packaging intact. We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

Shipping & Delivery

Aero Plus is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Anyone at the delivery address who receives the goods will be presumed by Aero Plus to be authorised to do so. Please be vigilant when entering delivery details.

It is crucial that names and addresses are entered correctly as it could mean re-delivery if they are incorrect. Unfortunately we will need to pass the cost onto you.

We suggest that the order is delivered to your place of work if you are not at home full time.

Aero Plus uses Australia Post to deliver all orders, orders will be either express posted or registered, the choice is at the discrection of Aero Plus. If you would specifically like the order to be express posted please contact us on info@aeroplus.com.au.

There are two delivery brackets - depending on the size of your parcel:

STANDARD DELIVERY: a flat rate of $9.95 is charged for all postage and handling within Australia

LARGE DELIVERY: a flat rate of $14.95 is charged for all postage and handling within Australia for bulky items or for orders with more than one product.

Terms and Conditions

All prices are noted in Australian Dollars and include the 10% Good and Services Tax (GST). 

All pricing is subject to change without notice. For all prices, products and offers, Aero Plus reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

It is possible that a product you order will not be in stock. If this happens we will notify you via email within 2 business days and give you the choice of a replacement, putting the product on back order or refunding your credit card. A product placed on back order will be delayed and we will discuss the timeframe with you.

Payment Options



The following describes the payment options for your aeroplus.com.au purchase.

If you are still unsure about any aspects of the payment options, please do not hesitate to contact us. 


Payment On-line via Credit Card


We recommend this as the fastest & most efficient method of purchasing your goods on-line from us.



Our site is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standards SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. 

If you are still unsure about purchasing on-line using your credit card, then we suggest you choose from the payment options below;


aeroplus.com.au accepts on-line payments using the following credit cards:
- VISA
- Mastercard



Aero Plus will appear on your financial institution statement as the company you have paid for your products and services.

Payment Off-line via Credit Card or Bank Transfer



If you wish to pay using your credit card , but would prefer not to pay on-line, or you would like to pay by direct deposit, then simply choose Phone Ordering in Payment Method section of Check out process, then continue to Check out process.

You will then need to contact Aero Plus on +61 3 9696 1170 or info@aeroplus.com.au to arrange for payment. We will give you bank details.



International Orders