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Terms & Conditions

Aero Plus makes the promise to try to ensure that all the information on this site is correct and accurate each time you visit, however there will be times when we are in the process of updating and the information may be slightly out of date. If you are concerned or uncertain about any information you read please contact us directly on 03 9822 6133 or email us at info@aeroplus.com.au, we will be happy to provide you with any up to minute information.

 

Returns & Exchange

At Aero Plus we want you to be 100% happy with your purchase, if this means that you want to change your mind on your purchase we can either give you a store credit, exchange the product or if you prefer we can offer a refund, as we know you will be back to purchase with us again.

The only condition we have is that you return the goods to us within 14 days of purchase with the full packaging which is in a saleable condition, we will also request proof of purchase, this can be either a receipt, credit card statement or if you are a member, just your details will be enough (as we record sales of our members to assist them when shopping).

We will not refund postage on change of mind refunds, however if the item is faulty we will of course refund the full sale amount (including postage).

Please note that we cannot exchange or refund any items on Sale or purchased with a discount offer.

For all returns and exchanges please post to;

Aero Plus
30 Hall St
Hawthorn East 3123 

Please contact us immediately if you find our product to be faulty. We will work with you to immediately replace, repair or refund it for you. We want you to be satisfied with the service and will try to resolve any issues with you as soon as possible.

 

Shipping & Delivery

Aero Plus delivers with Australia Post to provide our customers with fast efficient service, however we are at the mercy of a third party for shipping.

All our orders are dispatched from Melbourne within 3 working days of receiving the order, via the internet or over the phone. If this is not possible you will be contacted by an Aero Plus team member. 

Delays can also occur when: 

  • Your credit card was declined or your address requires verification due to insufficient information. 
  • Your order is to a non-metropolitan or remote area. 
  • If we are unable to contact you via email or phone to discuss any issues we may have with your order.
     

Aero Plus uses Regular Post when delivering anywhere within Australia which can take up to 5 working days for customers on the west coast but usually 1-3 days for customers shopping from the east coast.

Express deliveries can be arranged, (extra charge to be incurred) please contact our team to organise the details, info@aeroplus.com.au, usually express deliveries will be sent the same day and received the following (delays may occur with the time of the day the order is placed and if our partners Australia Post have any delays)

Unfortunately we do not ship internationally (excluding New Zealand) at this stage, we will update these details when the service is available. 

Deliveries to New Zealand can be arranged (postage at customers expense), please contact our team to organise the details, info@aeroplus.com.au.

 

Shipping Price

  • Standard national shipping is at $5 flat rate for all regular items *bulky items will incur a surcharge.
  • Members will receive free standard shipping for all orders over $50.
  • Express Shipping will be assessed and quoted on request
  • International (New Zealand only) shipping will be assessed and quoted on request.

 

Privacy and Use of Site

Access to and use of this Website and the goods and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites, which are not operated by Aero Plus (the "Linked Sites"). Aero Plus has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Aero Plus will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Registration

Where you register for any area of this Website, the following terms and conditions apply.

You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

Aero Plus reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupt any of our services in any way.

If you use multiple accounts for the purpose of disrupting the Aero Plus blogs you may have action taken against all of your accounts.

If you sign into any area of this Website or any other service that uses a single-sign on (e.g. Facebook Connect) on a public computer (e.g. at a university, public library etc.,) and do not sign out, someone else who uses that computer after you may be able to access your Aero Plus account(s). We therefore advise you to ensure you log out of all services when you have finished using a public computer.

Where you access the Website using a mobile device (e.g. a phone or tablet) through a web browser or an app, depending on your settings you may stay signed on from that device. This means that someone else with access to your device may be able to access your Aero Plus account(s). You should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your Aero Plus account(s).

 

Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays for which we will not be responsible. 

In order to contract with Aero Plus you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Aero Plus retains the right to refuse any order made by you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of goods and services may fluctuate. All prices advertised are subject to such changes.

Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

Discount Code

Discount codes may from time to time be offered to members; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. 

  1. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. 
  2. Any further conditions of use relating to any discount code will be specified at the time of issue. 

These T&Cs relate to all Aero Plus promotions, competitions and discount codes (unless otherwise stated).

  • Only one promotion code can be used per order 
  • Selected brand exclusions may apply 
  • A promotion code can't be used after an order has been placed 

 

Indemnity

You agree to indemnify, defend and hold harmless Aero Plus, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Aero Plus and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Aero Plus’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

Your Privacy

Aero Plus is totally committed to protecting the privacy of our site visitors and customers. The Aero Plus team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. 

 

Collection of personal information

“Personal information” is basically information that can identify you. 

The personal information we may ask for includes: 

  • information that identifies you, such as your name, address and date of birth; 
  • your delivery address; 
  • your email address; 
  • your telephone number; and 
  • your debit/credit card details. 

Generally, if we do ask you for personal information, we will endeavour to say which information we require and which information is optional. 

 

Use of personal information

We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including: 

  • updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time); and 
  • conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected). 

If you don’t provide some of the personal information we ask for (e.g. your name and address), we may be unable to provide you with the goods you want. 

 

Disclosure of personal information

We will only provide personal information about our customers to third parties outside of Aero Plus to help us in providing goods and services to you, these include: 

  • couriers (who we arrange to deliver goods to you on our behalf); 
  • organisations who carry out credit, fraud and other security checks; and 
  • outsourced service providers (e.g. market research agencies). 
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Aero Plus, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and use your personal information only for the purposes we gave it to them. 

 

Promotional communications

We want to communicate with you only if you want to hear from us. If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link” at the bottom of any of our communications.

 

Security

We take website and credit card security extremely seriously and always endeavor to provide a secure, safe platform from which to conduct online transactions.  We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

  

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Aero Plus team, who will be happy to answer any questions you may have. 

Please either contact us at info@aeroplus.com.au or write to us at 

Aero Plus
30 Hall St
Hawthorn East 3123
AUSTRALIA

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$5 flat rate shipping
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for orders $50+
(Within Australia only)

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